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Retail Spotlight: Home Depot Reimagines How Employees Conduct Tasks

 Retail Spotlight: Home Depot Reimagines How Employees Conduct Tasks

The home improvement retailer puts the customer first by initiating local fulfillment centers and simplifying freight-to-shelf inventory management

For many retailers, the stock room is the cornerstone behind impactful, influential change. But when it comes to employees and associates, many retailers have failed to truly understand what it means to engage and empower its organization. In our latest report, the Future of Retail 2017, our researchers looks at how proper inventory management can reduce overhead costs, optimize order fulfillment and simplify employee tasks.

Home Depot is one company that stands out when it comes to reimagining how employees conduct tasks and consumers buy goods. By leading innovation in the stock room, the American home improvement retailer is bringing fluid change to how it interacts with customers. In a world where digital retail is the norm, Home Depot leverages the online retail landscape to provide holistic purchasing nodes for its customers.
Project Sync
Home Depot implemented a new system that encourages stores to hold supply for days rather than weeks. The series of changes, called Project Sync, aims to implement synchronized inventory flow. The changes include a steadier flow of delivery from suppliers to its sorting centers and software that optimizes how associates move product from shipping freights to retail shelves.

In-Store Fulfillment 
In response to increased online sales, Home Depot has leveraged omnichannel operations to fulfill online sales from its local stores. The initiative allows goods to be delivered faster and more efficiently, but also allows the brick and mortar stores to take on the role of a showroom, as well as a localized distribution center.

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